SPACE veteran Michelle Hinskey—Account Manager—uses her relationship building skills to help customers feel comfortable working with our team.
What are your responsibilities as an Account Manager?
As Account Manager, I build and maintain relationships with customers who hire SPACE to redesign their interior commercial spaces. In my 20 years here, I’ve been privileged to serve many repeat customers, as they hire us to manage additional locations of theirs.
I actually started my career in residential design, with an interior design degree. When that job became a difficult work/life balance, I moved to SPACE. I’ve enjoyed growing in new areas—and I truly love what I do!
What was most surprising about joining the SPACE team?
Simply speaking, I had to become bolder. My nature does not lean toward an aggressive salesperson personality. I’m totally non-threatening!
But I’ve learned how to get the job done, while also helping my customers feel comfortable and form a bond of trust.
What are you most proud about throughout your time with SPACE?
I’m proud to be part of a phenomenal team that creates beautiful and functional commercial interiors. Seeing before and after pictures is a joy! And I absolutely love when customers return with another project for us—it shows we did something they loved and they want more.
If I’m allowed to play favoritism, Northwood University is one of my favorite accounts. We’ve built a steady, comfortable relationship over years of multiple projects. As a higher education organization, they qualified for contract pricing. This allowed them to get the best pricing available with pre-negotiated discounts, so their projects for furnishings don’t have to go to bid.
In your perspective, what does the future look like for SPACE?
Our second generation leadership team is ambitiously growing our company, so that’s fun to see.
And the pandemic has proven that we can successfully do things differently. While working remotely, we’ve still provided beautiful design packages. We’re able to show customers 3D renderings virtually, making changes on the fly. This is only going to help us keep growing and innovating.
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In her free time, Michelle and her husband follow their teenage daughter around to pom competitions and hang out with their Bernese Mountain dog, Bentley, and ten-year-old grumpy cat, Lucky.
